CRM Software Overview

What Makes EBSuite Different?

Real Customer Success! EBSuite's CRM is one complete application to easily manage your entire business from initial lead to paid invoice. EBSuite's engineers work directly with our customers to create a time-saving, feature rich CRM solution. EBSuite's customer support team works individually, one-on-one to setup, train, and customize a unique solution for your business.

Marketing Automation

A complete online campaign management tool for the marketing professional to manage lead generation pipelines. Automatically deliver a constant flow of fresh prospects to your sales teams. Utilize on-demand campaign landing pages, to leverage or test unique messages for each campaign. Instant analytics measure success or maintain "constant contact" with a customer newsletter or other continuity program.
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Sales Automation

A complete on-demand sales team management tool. With CRM features like our: Sales Step Builder, makes every sales person a star!. As managers design their specific workflow for each sales cycle. Automatic Triggers, save time. As users click once to update multiple field values, send emails, schedule appointments and tasks. Instant Competitive Analysis gives users the, "who, what, why and how" beat their competition. Never miss another opportunity with our sales escalation / alerts.
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Customer Support — Help Desk

A complete customer case management solution. Quickly resolve customer support cases by your call center, by email, and by the self-service customer web portal with Knowledge Base articles and FAQ's. The Knowledge Base provides 24x7 customer access to create satisfied customers. Immediately assist customers with our Live Service online chat to resolve problems.
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Project Management

A complete online project management solution with file sharing, Gantt charts, task assignment and completion analytics to develop real teamwork. Workgroups are more productive when everyone on the team is working from the same "plan". Designed for high technology organizations to automate post-sales implementation or customer support case escalation to resolve major design problems. Used by software development teams to manage/track "Bugs/Patches".
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Time, Invoice & Billing

Mobile CRM

New! Apple iPhone CRM mobile application. Our mobile access empowers your Sales and Support teams to access / update vital information from anywhere. Receive your sales opportunities or support tickets in your email as you update their status.

Use our client sync apps to synchronize your contacts, calendars and tasks with your mobile devices, receive email alerts and sync your calendar applications. Enable users throughout your company to work together to share calendars, tasks. This will ensure your critical customer information is within easy reach, whether you're connected online or offline.
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