Customer Success

More Than Satisfied Customers, They're Successful.

EBSuite's fortune is measured by the success of our customers. Our CRM solutions assist organizations in a wide range of industries to work together, smarter and faster. Our customers have gained a competitive edge using EBSuite's solutions. Our CRM tools are making a difference, every day, within their organization. See why thousands of customers worldwide have chosen EBSuite as their Online On-demand CRM solution!

Sales Automation (SFA)
		"The on-line performance, flexibility and reliability of this product allow us to heartily recommend it to our loyal customers who are evaluating a CRM solution for their business or organization."


		"Tremendous Value!!! Better than Salesforce.com. Intuitive interface, ability to link complex sales relationships easily, with complete functionality and flexibility. A great CRM solution."


		"After 7 years with ACT!, Goldmine, MS Outlook and Salesforce.com, we were going to throw in the towel. At the last minute we discovered EBSuite. It has everything we need for CRM."


		" What I really, really enjoy is that SFA and CRM are combined because that saves a lot of time. The fact that Sales and Support are in the same application is very handy for me and for sales. There is no need to make sure your integration is working properly, or to get all of your notes out of the SFA application and put them into the CRM tool. In fact, have recommended EBSuite to two of our clients."


		"I can 't even begin to tell you how much I love CRM. It has made my life better in so many ways. I love having my contacts right at my fingertips. The email reminders are amazing. I was out on my boat the other day and knew that there were a couple of people I needed to contact. Because they were on my email, I was able to scroll through them on my BlackBerry phone and call them from the lake! I scored 2 appointments from my boat! Your system has allowed me to be on top of my business as well as enjoy some much needed time off for me. I can thank you enough."


		"EBSuite, is without compromise or sacrifice, met all of our needs, flexible, scalable, with a robust tool set. We hit the ground running, it's very cost effective."


		""We were already familiar with Salesforce but I was introduced to EBSuite by a friend. I was amazed how much more EBSuite offered especially for a sales driven organization who relies on creating and tracking quotes. After a quick demo we were convinced that EBSuite could give us a competitive edge with no risk and minimal ramp up time. "


		"We were with Siebel, until they could not support our Apple Macintosh users, Salesforce.com's training was incomplete. "


		"EBSuite has all the features of Salesforce.com and much more ! "


		"In our industry, relationships are key to sales, EBSuite keeps our team insync. "


		"It's more powerful, flexible and easier to use than NetSuite, Siebel or Salesforce.com. Our entire staff works together from sale to project implementation. "


Customer Support - Help Desk
		"“I've evaluated many CRM systems and have never found any this intuitive and easy to work with. We are also very pleased about our experience working with EBSuite. Their team helped us define and refine our requirements throughout the CRM evaluation and selection process, and they were also indispensable during system implementation. Their knowledge and rapid response to all customization requests enabled us to speed installation such that when the system goes live, we expect to see immediate benefits in terms of customer support and better management of all our call centers. "


		"We at LifeFitness are pleased to use the EBSuite system for supporting our worldwide launch of our new product. We have teams in UK, Holland, Singapore and USA using this product successfully. You have been very helpful in getting our data setup quickly so we could start using it. "


		"Since our implementation of the EB Suite CRM application, we have experienced many challenges throughout including customized functionality that enables our business processes to be successful and provide our clients with a more inclusive support model. We have made great demands on what we expect the solution to accomplish and your organization has always delivered on time. Your support of our needs has always appeared as if we are your number one priority. In this day, it is truly refreshing to work with a vendor that still takes pride in serving their clients needs. Great work! "


		"Our Systems and Technology department builds the software that CSUN runs on. EBSuite's Customer Support and Project Management solutions are easier to use, much faster, and more customizable than Remedy. They added additional features to meet our unique needs. "


		"We are now in production with your product and it has significantly changed the way we manage Customer Support. Its a great product!!! "


		"The ability to customize, is probably my top selling point on EBSuite. Anything that is not currently available, the EBSuite team will sit down and say, Well we can't do it now but, lets see if we can do it soon. They've been adding functionality for me since day one and they're making it happen fast - faster than I've seen functionality changes being turned around in the past. EBSuite was willing to customize everything for us and they've been incredibly helpful in customizing and tailoring the application for our needs. "


		"Thanks for the help! I'm really impressed with how fast our Customer Support site was up and running."


		"Recently, upper management requested an investigation of potential CRM software. Four days later, we were completely up and running! It is going great, EBSuite's CRM is our business communication's hub."


		"Colin Powell's America's Promise to Our Youth: EBSuite's easy to use system allows us to organize client data quickly and clearly... Its been a great tool for us. "


		"We provide on-site technical support and installation services to companies running HP MPE/XL and HP-UX, Microsoft NT, SUN Solaris, and Oracle databases. EBSuite's Customer Support and Project Management solutions allow us to provide efficient service to our customers through multiple touch points. Our tech's and customers act as One Team. It's Perfect!!! "


		"With Sales and Customer Support integrated, we have identified our most profitable customers, now we focus our marketing on similar prospects. "


CRM - Marketing Automation
		"As with all businesses and especially as a new startup venture there is never enough time, Fortunately, EBSuite gives us a complete single resource for CRM. From campaign management for our online and offline lead generation programs, to project management for post sales software resource planning and implementation. Organized and in control with ease! "


		"I wanted to let you know how much I value using the CRM program. I've used other contact management programs in my real estate career, but for a company of our size and structure, being able to use a contact management program that networks all of us together so effectively is awesome. Each of us is working independently in our offices and departments, yet our efforts to recruit often overlap, so it is great to meet a prospective agent and enter them in CRM and discover notes from someone else in the company who has had previous communication with this prospect, then be able to work together to achieve greater success in the areas of recruiting, training, and retention. If ever you have anyone who wants to know more about CRM from a user standpoint, don't hesitate to have them contact me."


		"We reached our summit with EBSuite. Its fast and easy-to-use, our fund drive for Yosemite National Park is a success! "


		"Having one place for all our information rather than various emails, databases... is proving far more effective. Being able to access the data anywhere, anytime is also a major bonus (I've stopped lugging my laptop to and fro and just use any internet PC where ever I am, brilliant."


		"EB Suites has helped SoftChalk organize and track our customer information while allowing our diversified Sales and Marketing staff easy access to our vital data - all at a very reasonable cost."


Project Management
		"Our Systems and Technology department builds the software that CSUN runs on. EBSuite's Customer Support and Project Management solutions are easier to use, much faster, and more customizable than Remedy. They added additional features to meet our unique needs."


		"The customer support and project management applications offer us the ability to keep everyone informed, from event staff to the stars, like Oprah Winfrey and Dennis Rodman. EBSuite gives us complete access and control of information anywhere. "


		" We wanted a CRM tool something that could help us save money on hardware because were on a very strict budget. We also wanted something where we could train people and it would be easy to use and not cost a lot. Were very happy with EBSuite. EBSuite allows us to track and close out cases and know what was done to fix it. In the future when a similar case happens, we can search for a particular error message and come back to the case and figure out how it was fixed. That is one of the most useful things we like about EBSuite. "


		"Our new research center in Florida is under construction and our main campus is located in California, we needed to coordinate our biotechnology development projects. Thanks to EBSuite's project management, we can plan resources, view project gantt charts, files and stay informed no matter the location. "


		"We give each of our customers their own EBSuite project management account. They are now up-to-date in real time to their project's status. They also understand and appreciate every detail of our efforts. We highly recommend EBSuite.com, their project templates are a time saver. "


		"Using EBSuite is really going to bring the festival to the next level. We've been using spreadsheets, email, yahoo groups and lots of paper files up until now. Using the tool we can now track sponsors, sponsorship opportunities, event schedules, performers, venue contacts, promotional activities and the project work of our team of interns. We're still learning about all of the capabilities, but it is clearly as powerful as any of the tools we have seen that are much more costly and complex. We were able to get our team up and running in a matter of hours. "


Time, Invoice & Billing
		"Perfect! We replaced 4 applications including Quickbooks with ebsuite. Our business was growing so fast that we quickly out grew QuickBooks Pro. We love the time saved using one application to integrate sales, invoices and projects. "