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Asset Management Tracking

Benefits

Track all your important service assets, such as hardware, software licenses, parts, expiration dates as well as serial numbers. This is designed for the management of high technology or IT asset tracking and service. Combine service desk automation with asset management to assist support agents to quickly and comprehensively access system configurations. Support end-user's system to save time during the trouble-shooting process.

  • 360 Degree View of All Assets
  • Standardize your asset management process
  • Ensure the reliability of your equipment with records
  • Standardize your Best Practices

Highlights

Complete Asset Tracking

Track every detail of your organization’s assets, including costs, history, maintenance and failures. Review current assets status to plan for future requirements.

Service Requests Related to Assets

Give your customers the ability to submit service requests related to their assets. Track and report all service history for their equipment and service.

Automatic Work Flow Templates

Ensure easy and prompt follow-through, or escalate cases to a more experienced representative. Automatically report on all aspects of service with Report Builder.