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Case Report Builder

Benefits

Create and track service representative's activity. Over 75 built-in standard reports, Reports include: service rep. cases by organization and/or customer, time period, case duration, actual rep. time, products, service level, as well as custom fields.

  • Real-Time Instant Performance Reports
  • Easy-to-Use Custom Analytics
  • Reliable Information You Can Count On
  • Complete Customer Communication History

Highlights

Case Reports

Create and track service representatives activity. Over 75 built-in standard reports, Reports include: service rep. cases by organization and/or customer, time period, case duration, actual service rep's time, products, service level, as well as custom fields.

Time & Activity Reports

Create and track service representatives activity. Create time sheets for each service agent, then directly invoice your customers.

Complete Customer Communication History

Each customer's complete communication history is stored in their record with controlled access for your team. Create reports to review with key clients or send web reports for their review. With our Report Builder, all your support information is easily available for reporting to executives, staff and customers.