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put a form on my site to capture... convert leads to contacts... manage calls... track customer interactions... auto create cases from emails... configure a support portal... track time... see more... |
Create and track service representative's activity. Over 75 built-in standard reports, Reports include: service rep. cases by organization and/or customer, time period, case duration, actual rep. time, products, service level, as well as custom fields.
Create and track service representatives activity. Over 75 built-in standard reports, Reports include: service rep. cases by organization and/or customer, time period, case duration, actual service rep's time, products, service level, as well as custom fields.
Create and track service representatives activity. Create time sheets for each service agent, then directly invoice your customers.
Each customer's complete communication history is stored in their record with controlled access for your team. Create reports to review with key clients or send web reports for their review. With our Report Builder, all your support information is easily available for reporting to executives, staff and customers.
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