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EBSuite.com Integrated Modular Customer Relationship Management (CRM) EBSuite No Risk

Customer Service Reports
Automatically deliver service reports to customers, executives or managers. Create, define and publish the report on the web for their easy access. Leverage satisfied customers into a strategic asset.
Automatically Keep Customers Informed on Service
High Technology Service Organizations
Information is never lost

Customer Service Reports with Report Builder
Deliver unique service reports to each customer. Design your report with the metrics, then publish it on the web for easy access. Great for high technology organizations where system service and history reports are required.

Service Report Analysis
Identify what is working in your organization...and where you could improve. Sort reports by issues, products, time required to resolve, and all your custom fields.

Case Service Reports
Create and track service representatives activity. Over 75 built-in standard reports, Reports include: service rep. cases by organization and/or customer, time period, case duration, actual rep. time, products, service level, as well as custom fields.

Case Tracking
Customer Web Portal
Knowledge Base - FAQ
Contact Management
Case Escalation / Alerts
Time Tracking & Billing
Customer Service Reports
Case Report Builder
Executive Dashboards
Asset Management
Activity Management
Mobile CRM Access
Enterprise Integration

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  CRM Solutions
.:  CRM Marketing Automation
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.:  Enterprise Integration
.:  Mobile PDA CRM Palm & Blackberry
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.:  Sync: Palm, Blackberry, iPod
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.:  Private Hosted Server
.:  Application Purchase
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.:  Private Label Developer
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.:  CRM Customer Successes
.:  CRM Case Study
.:  CRM EBSuite New Features
.:  EBSuite Global Offices
.:  EBSuite's Customer Support

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