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Customer Service Reports

Benefits

Automatically deliver service reports to customers, executives or managers. Create, define and publish the report on the web for their easy access. Leverage satisfied customers into a strategic asset.

  • Automatically Keep Customers Informed on Service
  • High Technology Service Organizations
  • Information is never lost
  • Create Satisfied Customers

Highlights

Customer Service Reports with Report Builder

Deliver unique service reports to each customer. Design your report with the metrics, then publish it on the web for easy access. Great for high technology organizations where system service and history reports are required.

Service Report Analysis

Identify what is working in your organization...and where you could improve. Sort reports by issues, products, time required to resolve, and all your custom fields.

Case Service Reports

Create and track service representatives activity. Over 75 built-in standard reports, Reports include: service rep. cases by organization and/or customer, time period, case duration, actual rep. time, products, service level, as well as custom fields.

Technical Equipment / Asset History Reports

Maintain and deliver complete reports on your high value technical equipment. Distribute reports to senior management or customers, automatically.