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Time Sheet and Activity Tracking

Benefits

EBSuite's enterprise-class time tracking allows consulting or professional service firms the ability to track billable services on projects, professional service work and customer support. EBSuite improves efficient management with individual case / task assignments. It gives managers and executives the precise, quantifiable, real-time information into the critical business metrics. All key data is in one system, where managers have instant answers to difficult business questions.

  • Accurate Real-time Reports
  • Automatically Calculate Your Teams Billable Time
  • Accurate Time Reports for Faster Invoices
  • Measured ROI of Each Client

Highlights

Report Time by Each Case

Automatically report each agent's time spent on each service case. Create reports based on client, company and cases. Manage service / time retainers for credit and billing.

Optimize Profits

Streamline operations and improve time record management to drive increased profits. Time management is conveniently available at every touch point in our customer support module.

Dashboards for Case / Task Assignment

EBSuite's dashboards are where it all begins. Each day, users can review their projects, customer service cases, due dates and priorities. Then easily record the time, status, work detailed and automatically associate it to a billable client.