Customer Web Portal

Benefits

Self-Service Customer Web Portal

Deliver service to your customer 24/7/365 access with your web portal. Make it easy for customers to submit cases / trouble tickets, live online chat, search for information (knowledge base or FAQ), track their case histories and provide custom information solve their troubles via your Web portal. Create a unique service page for each company. Use their brand, logo, colors and custom fields to provide a unique level of service tailored specifically for each organization. With knowledge base metrics you're empowered to pre-emptively assist customers and reduce service calls.

Immediate Case Reaction
Optimize Support Agents Time
Optimize Support Resources
Customers Remain Relaxed and Informed
Create Satisfied Customers

Highlights

Customize Service Request Form

Create unlimited numbers of custom fields for your customer web portal. Report and track the results as customers submit service requests.

Attach Knowledge to Issues and Cases

Improve the efficiency and effectiveness of customer support. Provide easy access for service representatives on frequently requested issues or cases with knowledge base file attachments.

Unique Service Page for Each Customer

Create a unique service page for each company. Use their brand, logo, colors and custom fields to provide a unique level of service tailored specifically for each organization.

Searchable Knowledge Base

Publish FAQ or Knowledge Base solutions to support your internal customer support team and to support your customers through the 24/7 self-service customer service center access.

Knowledge Base Metrics

Provide service before there is a problem, and identify where customers are experiencing problems. Track and report which Knowledge articles or FAQ's are viewed most frequently and by whom. Knowledge Base metrics will assist to improve service and products information and reduce customer service requests.

Customer Searchable Service Requests

Now, customers have the ability to search their list of submitted service requests to track the progress and history. They can also publish their service requests with other colleagues as this will assist in reducing additional service calls.

Customer Service Survey

Give your customers the chance to tell you about their service experience. Review your team's performance, survey information is input directly into their contact record.

Web Portal Templates

Automated email messages delivered to service representatives as well as customers to report the status of each case every step of the way.

Import/Export Knowledge Base Documents

Export/Import your Knowledge Base articles to enhance your customers experience.