• CRM Solutions Overview
• Marketing Automation
• Sales Automation
• Customer Support
• Project Management
• Time, Invoice & Billing
• Mobile CRM
• CRM Features List

Customer Support & Help Desk

Create Your Competitive Advantage — Customer Loyalty

Deliver superior customer service while you differentiate your organization and maintain a lower cost structure. Leverage customer loyalty into a competitive advantage with our fully integrated Customer Support — Help Desk module. With EBSuite your team can anticipate their needs and exceed their expectations.

Complete On-Demand Customer Support

EBSuite's Customer Support — Help Desk module offers enterprise features like those found in Remedy, Siebel and Footprints. EBSuite features include our customer self-service web site which provides a unique custom page layout experience for each customer, direct case creation from customer support emails, automatic closed-loop case communication feedback, automatic executive case notification and automatic case creation and routing. EBSuite is designed to save time and to enable you to differentiate your company's service. Create a sustainable advantage over your competition — Customer Loyalty.

Customer Service from Anywhere

Manage all customer inquiries from any location across every touch point, web, email, and phone using our web-based application. Whether your organization supports field technicians "on the move", or case tracking and call center management, EBSuite is a complete solution to manage customer relationships.

One Complete Application

Service agents can significantly increase their productivity across all channels of communication, with a complete view of each customer's history. Eliminate redundant and disconnected applications, streamline your service processes to create loyal satisfied customers.

Benefits

Access Anywhere Freedom to travel with — online, offline, and mobile device access. EBSuite syncs with popular tools like Microsoft Outlook, Palm Treo, Blackberry and Apple iPod.

Up and Running in Hours

Since technology and your business demands change constantly, shouldn't your business tools? We leverage our on-demand CRM model to continuously add new features to our CRM tools. Features are added about every two weeks not three times a year, "why wait, get it now". The result is an enormous set of unique product features not available from other vendors at any price.

Each customer receives our free priority technical support. Which includes company administrator training, setup and customization of each module. Free technical support is available by email at support@ebsuite.com, or at our customer service portal, or by phone: 1-888-CRM-EBS0 or 1-888-276-3270 option #2, available 6 AM to 6 PM Pacific Standard Time, Monday to Friday.

No Risk! No Long Term Contracts

With no contracts to sign, no hidden fees your set up in 24 hours or less... ¬Ý¬Ý Enterprise grade CRM @ No Risk.