EBSuite's Service Policy

EBSuite is proud of our service record with 99.9% up time for the past 5 years. We are one of the only on demand CRM application providers to offer our guaranteed Service Level Agreement (SLA). Our system are monitored by our engineers 24x7x365. We offer full customer administrator training, setup and support. Our initial administrator training is provided one-on-one by web conference. Our customer support service is offered in four ways, live web conference, phone, email and our customer service web portal.

Free Setup, Support and Training

Our experience has shown that "getting started with something new" can be difficult. That's why, we offer personal one-on-one training and setup to get you started in hours not days or weeks. EBSuite's Online / Offline User Guides explain every feature step-by-step in each module (.PDF format). Or our interactive Flash Tutorials present each feature to you as a short on-screen video.

EBSuite CRM Users & Administrator Guides

Our online and offline CRM users' & administrator guides cover every feature in each module. Our guides offer step-by-step instructions to learn every aspect of our applications. To access our Online User Guide, simply click on the Help ? icon in the upper right corner of the application. Next, select a topic or module from the index on the left frame. Or download a complete User's Guide for each module by clicking on the URL listed at the top of the left frame.

EBSuite's Knowledge Base and FAQ's

Search our Knowledge Base for answers to FAQ's (Frequently Asked Questions). To access our Knowledge Base simply click on the Help ? icon in the upper right corner of the application. Next, select the Support Portal tab and create an account using your email address. Then, click on the Knowledge Base tab. Our Knowledge Base provides a full text string search and will search our entire database for matches. Therefore, you are not limited to specific "keywords" for your search.

Live Customer Support Hours (CAP)

Our customer support representatives are available online or by telephone. If you prefer contact by telephone, please call customer service at 1-888-CRM-EBS0 option#2 (1-888-276-3270) from 9:00 a.m. to 9 p.m., Eastern Standard Time, Monday-Friday (except for statutory holidays).

EBSuite's Video Tutorials

These self-paced on-demand tutorials allow users to train when it's convenient. Just log in to your EBSuite account and click Help ? icon located in the upper right corner, next, click on the Flash Tutorial tab to get view.

Online Service Requests

You are welcome to submit a service request online. Your request or "ticket" will be automatically routed to our service staff. Our case routing permits us to route your case to the person on our staff that is the most qualified. To submit a service request, simply click on the Help ? icon in the upper right corner of the application. Next, select the Support Portal tab and create an account using your email address. Then, click on the Service Request tab and click on the Submit New Service Request icon. You will receive your answer by email and in your support portal account.

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