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| Benefits
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Automatic Case Escalation & Alerts
Rest assured that every case is handled in a professional timely manner. Automatically escalate a case to a higher status level or to another support agent. Automatically alert managers to overdue or critical cases to provide additional support resources. You can customize Escalation and Alerts workflow to match your business's unique processes.
Customized Escalation - Alert Processes
Offer Unique Service Levels
Optimize Support Agents Time
Ensure Cases are Not Lost
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| Highlights
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Escalation Triggers & Processes
Easily create your own customized case escalation "Rules" hierarchy. Rules based time, case duration, product, service status, and any custom fields can be implemented.
Management Alert Notification
Management alerts to allocate resources. Easily create your own customized case alert "Rules" hierarchy.
Offer Unique Service Levels
Deliver unique service levels to customers based on any set of custom fields. Service levels are based on product, service level agreements, service agents or case category.
Multiple Level Support
Put the right person ont each case. Define multiple-levels of customer support based on product, service level agreement, or case category.
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EBSuite is the Leader in Delivering Fully Automated On-Demand CRM
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Sales Force Automation, SFA, Salesforce, Customer Relationship Management, CRM, Customer Management, Contact Management, Call Center, Lead Management, Opportunity Management, Asset Management, Sales Forecast, Sales Teams, Product Interest, Multiple Product Price Books, Quote Builder Commission Credit, Sales Territory Management, Report Builder, Sales Metrics, Role Base Access Control, Group Calendar, Task, Appointment Calendars
Case, Service Request, Customer Support, Support Ticket management, Customer Service, Help Desk, Helpdesk, Knowledge Management, Solution, FAQ, Call Center, Customer Self Service Portal, Asset Management, Role Base Access Control, Case Dispatcher, Customer-facing Web Service, Customer Surveys, Group Calendar, Task, Appointment Calendars
Email Campaign, Contact List, Campaign Management, Online Promotion, Audience, Audience List, List Builder, Increase Sales, Brand, Campaign ROI, Call Center, Calendar, Task, Appointment
File, Source Control, Version Control, Check In, Check Out, Checkin, Checkout, Diff, Bug Tracking, Bug Management, Patch Management, Project Management, Project Scheduling, Gantt Chart, Task Scheduling, Calendar, Task, Appointment
Online Hosted, Web Based Application, Hosted Application, Application Service Provider, ASP, J2EE, AJAX, Open Source, Solution Provider, Enterprise Solution Provider, EBusiness, E-Business Suite
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EBSuite.com Implements CRM Solution for Asteres Inc
