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| Customer Support - Help Desk
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Create Your Competitive Advantage - Customer Loyalty
Deliver superior customer service while you differentiate your organization and maintain a lower cost structure. Leverage customer loyalty into a competitive advantage with our fully integrated Customer Support - Help Desk module.
With EBSuite your team can anticipate their needs and exceed their expectations.
Complete On-Demand Customer Support
EBSuite's Customer Support - Help Desk module offers enterprise features like those found in Remedy, Siebel and Kana. EBSuite features include our customer self-service web site which provides a unique custom page layout experience for each customer, direct case creation from customer support emails, automatic closed-loop case communication feedback, automatic executive case notification and automatic case creation and routing. EBSuite is designed to save time and to enable you to differentiate your company's service. Create a sustainable advantage over your competition - Customer Loyalty.
Customer Service from Anywhere
Manage all customer inquiries from any location across every touch point, web, email, and phone using our web-based application. Whether your organization supports field technicians "on the move", or case tracking and call center management, EBSuite is a complete solution to manage customer relationships.
One Complete Application
Service agents can significantly increase their productivity across all channels of communication, with a complete view of each customer's history. Eliminate redundant and disconnected applications, streamline your service processes to create loyal satisfied customers.
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| Benefits
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Access Anywhere
Freedom to travel with -- online, offline, and mobile device access. EBSuite syncs with
popular tools like Microsoft Outlook, Palm Treo, Blackberry and Apple iPod.
Up and Running in Hours
Since technology and your business demands change constantly, shouldn't your business tools?
We leverage our on-demand CRM model to continously add new features to our CRM tools.
Features are added about every two weeks not three times a year,
"why wait, get it now". The result is an enormous set of
unique product features not available from other vendors at any price.
Up and Running in Hours
Each customer receives our free priority technical support. Which includes company administrator training,
setup and customization of each module. Free technical support is available by email at
support@ebsuite.com, or at our customer service portal,
or by phone: 1-888-CRM-EBS0 or 1-888-276-3270 option #2, available
6 AM to 6 PM Pacific Standard Time, Monday thru Friday.
No Risk! No Long Term Contracts
With no contracts to sign, no hidden fees your up
and running in 24 hours or less... Enterprise grade
CRM @ No Risk.
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EBSuite is the Leader in Delivering Fully Automated On-Demand CRM
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Sales Force Automation, SFA, Salesforce, Customer Relationship Management, CRM, Customer Management, Contact Management, Call Center, Lead Management, Opportunity Management, Asset Management, Sales Forecast, Sales Teams, Product Interest, Multiple Product Price Books, Quote Builder Commission Credit, Sales Territory Management, Report Builder, Sales Metrics, Role Base Access Control, Group Calendar, Task, Appointment Calendars
Case, Service Request, Customer Support, Support Ticket management, Customer Service, Help Desk, Helpdesk, Knowledge Management, Solution, FAQ, Call Center, Customer Self Service Portal, Asset Management, Role Base Access Control, Case Dispatcher, Customer-facing Web Service, Customer Surveys, Group Calendar, Task, Appointment Calendars
Email Campaign, Contact List, Campaign Management, Online Promotion, Audience, Audience List, List Builder, Increase Sales, Brand, Campaign ROI, Call Center, Calendar, Task, Appointment
File, Source Control, Version Control, Check In, Check Out, Checkin, Checkout, Diff, Bug Tracking, Bug Management, Patch Management, Project Management, Project Scheduling, Gantt Chart, Task Scheduling, Calendar, Task, Appointment
Online Hosted, Web Based Application, Hosted Application, Application Service Provider, ASP, J2EE, AJAX, Open Source, Solution Provider, Enterprise Solution Provider, EBusiness, E-Business Suite
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EBSuite.com Implements CRM Solution for Asteres Inc
